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Effective Date: October 20, 2026
This Privacy Policy describes how Hume Health Care LLC ("Hume Care" or “we” or “us”) collects, uses, discloses, and protects personal information through the Hume Care website and platform at HumeCare.com.
Hume Care is not a covered entity as defined under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). We have adopted privacy and security safeguards designed with reference to HIPAA’s standards, because the sensitivity of the health information you share with us calls for them. This Privacy Policy reflects that commitment. Where we describe rights or protections, some are required by state privacy law and others are commitments Hume Care makes voluntarily.
When you set up an account with Hume Care, you are creating a direct customer relationship with Hume Care that enables you to access and/or utilize the various functions of the Hume Care application (the “Application”) as a user. As part of that relationship, you provide information to Hume Care, such as your name and email address, that we may collect, use and disclose in accordance with this Privacy Policy, and, where applicable, our Consumer Health Data Privacy Policy. However, in using certain components of the Application, you may also provide certain medical information that may be protected under applicable laws. Hume Care may in some cases be a “business associate” of a clinician, laboratory or pharmacy. While state-specific privacy laws may apply, HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Hume Care. To the extent Hume Care is deemed a “business associate” however, and solely in its role as a business associate, Hume Care may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to the clinician, a laboratory or a pharmacy. In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.
We encourage you to read this Policy in full, but here are the most important points:
You may provide the following types of information to us:
For certain Hume Care programs, including programs that may involve compounded medications, we collect additional information through a secondary eligibility screening process. This screening may include questions about your prior use of GLP-1 medications, documented qualifying conditions, and drug allergies or intolerances. This information is collected solely for the purpose of determining clinical eligibility and ensuring patient safety in connection with your potential treatment program.
Information collected during secondary eligibility screening — including prior medication history, qualifying conditions, and allergy disclosures — is treated as sensitive health information and handled with the same care we apply to all health data collected through Hume Care. This information is not used for marketing analytics, platform improvement, or product development. It is shared with your Healthcare Provider and, where you qualify for a program involving compounded medication, with the dispensing compounding pharmacy responsible for preparing your medication.
This information is not shared with third parties outside your care team without your consent, except as described in Section 3 of this Policy.
If you complete eligibility screening but do not ultimately enroll in a program, the information collected during screening is retained as described in Section 5.
Through HumeCare.com, we and third parties may collect information from your computer or other device by automated means such as cookies, web beacons, local storage, JavaScript, mobile-device functionality, and other computer code. This information may include unique browser identifiers, IP address, browser and operating system information, device identifiers, other device information, Internet connection information, and details about your interactions with HumeCare.com.
Cookies are small text files stored on your device when you visit a website. They help the website recognize your device and store information about your preferences or past actions.
We may use third-party cookies from service providers to help us analyze website usage, track marketing efforts, and deliver advertisements. These cookies are subject to the respective privacy policies of those providers. These providers currently include [Google Analytics (https://policies.google.com/technologies/partner-sites) and Meta (https://www.facebook.com/privacy/policy)]. These tools do not receive information about your health, eligibility screening, or program records.
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our website. To learn more, visit www.allaboutcookies.org.
We do not respond to browser-based do-not-track signals.
When a Healthcare Provider accepts you as a patient through the Hume Care platform, they may share information about you with us in connection with your care, including prescription details and titration updates. We use this information to maintain your Hume Care member and program records and to provide you with access to the platform features described in this Privacy Policy.
Hume Care maintains two types of records on your behalf. Your member record includes your account information, program enrollment history, eligibility screening results, body composition and wellness data you have shared, and platform activity. Your program record includes your prescription name, dosage, and titration schedule as received from your Healthcare Provider, which may be shared with the Hume Health application upon your consent as described in Section 1.1.
Your clinical record — including consultation notes, treatment decisions, and medical documentation created by your Healthcare Provider — belongs to and is maintained by your Provider, not by Hume Care. Hume Care collects and transmits your intake information to your Provider but does not independently create or maintain your clinical record. To request access to or amendment of your clinical record, please contact your Healthcare Provider directly through the Hume Care messaging interface. If you need assistance directing your request, Hume Care support can help.
Hume Care is operated by Hume Health Care LLC, a legally separate entity from Hume Health Corp, which operates the Hume Health consumer wellness application. They maintain separate legal identities, distinct data infrastructure, independent access controls, and separate data governance frameworks.
Hume Health operates as a consumer wellness product. Data collected by Hume Health, including body composition measurements generated by Hume hardware, is classified as personal wellness information and is governed by the Hume Health Terms of Service and Privacy Policy.
Hume Care is a telehealth platform that handles sensitive health information. Data collected through Hume Care in connection with clinical services is treated as sensitive health information and handled in accordance with this Privacy Policy and applicable state law.
Data sharing between Hume Health and Hume Care is strictly user-initiated. Wellness data collected by Hume Health does not flow automatically into Hume Care. No body composition measurements, activity data, or other information generated within the Hume Health application will be transmitted to, stored within, or accessed by Hume Care unless you have completed both steps described below.
Step 1: Account Linking. Before any data sharing between platforms is possible, you must explicitly link your Hume Health account to your Hume Care account. This requires affirmative action on your part and will not occur automatically. Until you complete this step, the two platforms operate in complete isolation from one another.
Step 2: Sharing Permission Configuration. After linking your accounts, you must configure your data sharing preferences. Three permission tiers are available:
You may change your permission tier at any time through your account settings. Changes take effect prospectively. A change to a more restrictive tier does not retroactively affect data already incorporated into your Hume Care health record. When you choose to share Hume Health data with Hume Care, you will be presented with a disclosure describing the specific categories of wellness data that will be shared, the purpose for which it will be used, and the framework under which it will be protected once shared.
Data flow between the two platforms is primarily unidirectional: from Hume Health to Hume Care, when you authorize it. However, Hume Care may transmit a limited category of information back to the Hume Health application solely for program scheduling and titration tracking purposes. Specifically, your prescribed medication name, dosage, and titration schedule may be shared from Hume Care to the Hume Health application to populate the medication calendar and titration calculator features.
This outbound transmission is limited to scheduling and logistical information. It does not include clinical records, Healthcare Provider communications, diagnostic results, or treatment outcome data.
Important: When your prescribed medication name, dosage, and titration schedule are transmitted to the Hume Health application, that information leaves Hume Care's data environment and enters the Hume Health wellness platform. By linking your accounts and configuring program scheduling permissions, you acknowledge that this scheduling information will reside in the Hume Health application under the Hume Health Terms of Service and Privacy Policy. You may disable this feature at any time.
When you enroll in a Hume Care treatment program, your prescribed medication name, dosage, and titration schedule may be shared from Hume Care to the Hume Health application so the app can display your program calendar and titration tracker. At this point, the scheduling information leaves the Hume Care data environment and is governed by the Hume Health Terms of Service and Privacy Policy from that point forward.
When you use the Hume Health application to log whether and how you followed your prescribed schedule — recording when you took a dose, how much you took, and any side effects — that logged information is treated as self-attested patient-reported data when it returns to Hume Care. It is not treated as a confirmed clinical record. Hume Care uses your self-attested medication and side effect logs to support treatment monitoring, to surface relevant information for your clinical appointments, and to inform the Pro.f AI features described in Section 1.4. This data is not used to make autonomous clinical decisions.
For programs involving injectable medications, Hume Health may offer additional logging features, including the ability to record injection timing, administration site, and dose amounts. All information generated through these features is treated as self-attested patient-reported data. Injection logs created within Hume Health reside in the Hume Health wellness environment until you choose to transmit them to Hume Care.
The complete cycle summarized: Hume Care sends scheduling data to Hume Health (leaves Hume Care's data environment). You interact with that data in the Hume Health app and log your behavior. Your logged behavior returns to Hume Care as self-attested health information. This loop allows your Hume Health experience to stay connected to your treatment without requiring you to re-enter information in two places.
Hume Care does not make treatment decisions of any kind. All clinical decisions — including diagnosis, prescribing, dosage, and protocol adjustments — are made exclusively by your licensed Healthcare Provider. Hume Care's role is to collect and organize information that may inform those decisions, and to help you engage more actively in your own care. No data collected by Hume Care, including body composition measurements, medication logs, or wellness device outputs, is used to make or substitute for a clinical decision.
A foundational principle of Hume Care's data architecture is the concept of self-attestation. All information that originates from you — whether you type it, log it, or generate it through a Hume wellness device — is treated as self-attested information. Self-attested information carries the weight of a patient reporting their own experience to a clinician. It is not equivalent to a diagnostic measurement performed by a certified medical device and is not used as a substitute for medical-grade testing.
The following categories of information are treated as self-attested within the Hume Care platform:
Hume hardware, including the Hume Pod and Hume Band, are wellness devices. They are not classified as medical devices and their outputs are not used as clinical measurements within the Hume Care platform. When you authorize the sharing of Hume Health data with Hume Care, that data enters your Hume Care record as self-attested wellness information — information you have chosen to share to provide context for your care, in the same way you might describe your experience or progress in your own words during a clinical appointment.
Body composition data shared from Hume Health to Hume Care provides contextual information that you may choose to discuss with your Healthcare Provider. Hume Care does not use wellness device outputs to drive clinical decisions, adjust treatment protocols, or trigger autonomous recommendations. All clinical decisions remain with your Healthcare Provider. If a Healthcare Provider, upon reviewing consistent patterns in your self-attested wellness data over time, determines that medical-grade confirmatory testing is warranted, they may order a clinically validated test such as an MRI or DEXA scan. Clinical decisions are based on the results of those diagnostics, not on wellness device outputs directly.
When Hume Care shares your prescribed program schedule with the Hume Health application, that outbound information is sensitive health data leaving the Hume Care data environment. When you use the Hume Health application to log your actual medication behavior, that logged information is self-attested patient-reported data when it returns to Hume Care. A prescribed dosing schedule is a program record in Hume Care's hands — it originates from a clinical decision by your Healthcare Provider but functions as a program management artifact once transmitted to Hume Care. Your logged account of whether and how you followed that schedule is a patient-reported outcome. Hume Care treats your medication logs as self-attestation because you are reporting your own behavior and experience. This data is used within Hume Care to support treatment monitoring and to inform Pro.f AI features (discussed in 1.4 below). It is not used to make autonomous clinical decisions.
Hume Care incorporates Pro.f, an AI-powered feature that helps you prepare for clinical appointments and engage more actively in your care.
Important note on naming: The name "Pro.f" is used in both the Hume Health wellness application and in Hume Care. These are two entirely separate tools with different functions, different data access, and different purposes. Pro.f within Hume Health provides wellness insights in a non-clinical context. Pro.f within Hume Care assists with clinical appointment preparation based on your Hume Care health information. The two instances share a name but have no connection to each other, do not share data, and cannot be used interchangeably.
Pro.f analyzes your self-attested information — including your reported progress, side effect logs, medication administration records, and wellness device data you have shared with Hume Care — to generate suggested conversation topics for your upcoming clinical appointments. These suggestions are intended to help you identify questions and observations worth raising with your Healthcare Provider. Pro.f suggestions are generated in real time and are not stored, logged, or used for model training.
Pro.f does not diagnose medical conditions. Pro.f does not recommend changes to your treatment, dosage, or medication. Pro.f does not communicate directly with your Healthcare Provider or transmit information to your Healthcare Provider's clinical record on your behalf. Pro.f does not make autonomous clinical decisions of any kind. All outputs generated by Pro.f are advisory in nature and are intended for your personal use in preparing for clinical conversations.
Pro.f on Hume Care operates exclusively on data that exists within the Hume Care platform. This includes self-attested information you have provided directly to Hume Care, body composition and wellness data you have authorized to be shared from Hume Health, and self-attested medication and side effect logs. Pro.f on Hume Care does not access, query, or process any data that resides solely within the Hume Health application.
The Hume Care messaging interface is a unified surface that may connect you with multiple distinct entities, including your Healthcare Provider's care team, third-party clinical networks, and Hume Care's own customer support team. Each of these entities operates under its own privacy policies and terms of service.
The entity you are communicating with will be identified at the point of connection so that you know which privacy framework applies. Hume Care's Privacy Policy governs only communications handled by Hume Care's own customer support team.
Hume Care uses personal information for the following purposes:
When Hume Care creates aggregated or de-identified data derived from user information, that de-identification is performed using methodologies consistent with HIPAA's Expert Determination or Safe Harbor standards as best practices, even though we are not legally required to do so. Once de-identified in accordance with those standards, the resulting data may be used or disclosed for any purpose permitted by law.
De-identified data may be used for product development, internal analytics, research purposes, and collaboration with external partners. The categories of partners with whom we may share de-identified data include: clinical research organizations conducting studies on treatment efficacy or body composition outcomes; pharmaceutical manufacturers studying the real-world effects of medications on body composition; academic and independent research institutions studying metabolic health, longevity, or weight management; and healthcare analytics companies that aggregate anonymized population-level data for clinical insights.
De-identified data shared with external partners is licensed for specific research or analytical purposes — it is not sold. Partner use of de-identified data is limited by agreement to the purposes for which it was shared, and recipients are contractually prohibited from attempting to re-identify it. It does not involve the sharing of your name, contact information, or any other information that could identify you individually.
We do not re-identify de-identified data or use it to make decisions about individual users. We do not sell individually identifiable health information to third parties.
Washington and Nevada residents have rights to access and delete their consumer health data and to withdraw consent to its collection and sharing. To exercise those rights, please see the Consumer Health Data Privacy Policy on our homepage or contact us at privacy@HumeCare.com.
Hume Care may disclose your information as follows:
To Healthcare Providers and Clinical Networks: We may disclose personal information to these entities in connection with clinical relationships initiated through the Hume Care platform. When you complete eligibility screening, your screening information is transmitted to the relevant Healthcare Provider for the purpose of eligibility review and provider assignment. This transmission occurs before a specific Healthcare Provider is assigned and only after you have given a separate consent to the sharing of your screening information, which you will be asked for before completing eligibility screening. Once a provider has been assigned, you will be presented with that provider's privacy policy and terms of service before your program becomes active.
To Pharmacies: If you are issued a prescription through the Hume Care platform, we will share the information necessary to fill that prescription with the dispensing pharmacy. For programs involving compounded medication, this includes the specific clinical and eligibility information described in Section 1.
To Vendors and Service Providers: Hume Care works with third-party vendors and service providers who assist in operating the platform and who may, in the course of providing those services, receive or interact with sensitive health information. These vendors — including hosting providers and communication services — are engaged under data protection agreements that limit their use of your information to the purposes for which it was shared and require them to maintain appropriate safeguards. Analytics and advertising tools do not receive sensitive health information.
To Affiliates: We may disclose information to current or future parents, subsidiaries, affiliates, and other companies under common control or ownership with Hume Care. Any disclosure of sensitive health information to an affiliate will be governed by data protection agreements limiting that affiliate's use of your information to the purposes for which it was shared.
In Connection with Legal Matters: We may disclose information when we believe disclosure is appropriate due to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency, or as otherwise required by law.
For the Protection of Hume Care and Others: We may disclose information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property, or safety of our company, our employees, our customers, or others; and to enforce our contracts.
In Connection with Corporate Transactions: We may disclose your information as part of, or to take steps in anticipation of, a sale of all or a portion of our business, a divestiture, merger, consolidation, asset sale, bankruptcy, or other significant corporate event. Any successor or acquirer will be required to honor the commitments in this Privacy Policy with respect to your information, and we will notify you of any change in ownership or in the use of your information that would require your consent
Marketing Disclosures Requiring Consent:We will not condition treatment or enrollment on your consent to any marketing disclosure.
Hume Care honors the following rights of access and control over personal information. Some are required by state privacy law and others are commitments we make voluntarily. of access and control over personal information. To exercise any of these rights, please contact us at privacy@HumeCare.com.
Right to Access Your Information: You have the right to request a copy of the personal and health information Hume Care maintains about you, including your member record and program record. We will fulfill your request in an accessible format within 45 days of receipt, or notify you of the reason for any extension. We may charge a reasonable cost-based fee for producing and transmitting the copy.
To request access to your clinical record — including consultation notes, treatment decisions, and medical documentation created by your Healthcare Provider — please contact your Provider directly through the Hume Care messaging interface. Hume Care does not maintain your clinical record and cannot fulfill clinical record requests on your Provider's behalf. If you are unsure how to reach your Provider, Hume Care support can direct you.
Right to Request Amendment of Your Information: You have the right to request that we amend information about you in your Hume Care member or program record that you believe is inaccurate or incomplete. We will respond to your request within 45 days. We may decline your request if we determine the information is accurate and complete, was not created by Hume Care, or is not part of the information you would be permitted to inspect. If we decline your request, we will explain the basis for the denial in writing. To request amendment of your clinical record, please contact your Healthcare Provider directly through the Hume Care messaging interface or by contacting Hume Care support, who can direct your request to the appropriate party.
Right to a List of Recipients of Your Information: You have the right to receive a list of the third parties and affiliates with which Hume Care has shared your personal information. We will respond within 45 days of receipt.
Right to Request Restrictions on Use or Disclosure: You have the right to request that we restrict uses or disclosures of your information. We are not required to agree to every requested restriction, but we will consider all requests in good faith. If we agree to a restriction, we will comply with it except in emergency circumstances. Please contact us at privacy@HumeCare.com with a description of the specific restriction you are requesting.
Right to Request Confidential Communications: You have the right to request that we communicate with you through a specific means or at a specific location. We will accommodate reasonable requests. To make this request, please contact us at privacy@HumeCare.com.
Right to File a Complaint: If you believe your privacy rights under this Policy have been violated, you may file a complaint with Hume Care by contacting us at privacy@HumeCare.com. Hume Care will not retaliate against you in any way for filing a complaint.
Complaints Against a Healthcare Provider: If your complaint relates to the clinical care, conduct, or decisions of your Healthcare Provider rather than to Hume Care's privacy practices, that complaint should be directed to your Healthcare Provider. You can reach your Healthcare Provider through the Hume Care messaging interface, or contact Hume Care support at support@HumeCare.com and we will direct your complaint to the appropriate party. If you wish to escalate a complaint about a Healthcare Provider's conduct beyond Hume Care, you have the right to file a complaint with the medical licensing board in the state where your Healthcare Provider is licensed. Each state maintains its own board responsible for investigating complaints against licensed physicians. Hume Care support can help you identify the appropriate board for your state if needed.
Use of Personal Information for Marketing: We may use your personal information, including your email address, to send you marketing communications that we believe may be of interest to you. You will only receive such communications if you have opted in to receive them. If you no longer wish to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@HumeCare.com. You may continue to receive non-marketing communications related to your account or services you have requested. Text-message opt-in data and consent are not shared with any third parties.
Third-Party Marketing: We do not share your personal information with third parties for their direct marketing purposes without your explicit consent. We may use third-party service providers to send marketing emails on our behalf.
Data Portability: You may request a copy of your health record at any time by contacting us at support@HumeCare.com. We will endeavor to fulfill your request in an accessible format within 45 days.
California Consumer Privacy Act Disclosures: If you are a resident of California (or another state that has adopted laws substantially similar to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”)), you have the right:
Please see the chart below regarding the categories of data we may have collected or received in the 12 months preceding the effective date of this Privacy Policy in connection with providing our Application and to whom we may have disclosed the information for business purposes.
| Personal Information Category | Source of Personal Information | Purpose for Collecting the Personal Information | To whom we disclose the Personal Information |
|---|---|---|---|
| Identifiers such as a name, address, unique personal identifier, email, phone number | Information you provide to us; Information we collect automatically; Information collected from third party providers. | Account management, advertising, analytics. See Sections 1 and 2 above | See Section 3 above |
| Information described in 1798.80(e) (and not otherwise addressed in this table), including bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information | Information you provide to us. | To provide the services you request. See Sections 1 and 2 above | See Section 3 above |
| Protected Classifications under California and federal law, including gender, age and citizenship. | We do not request this information, but we may receive it if you voluntarily provide it to us, | ||
| Commercial information such as records of products or services purchased, obtained, or considered, purchase histories and tendencies | Information you provide to us; Information collected from third party providers | For account management, compliance with law, administration. See Sections 1 and 2 above | See Section 3 above |
| Biometric information | Information you provide to us; Information collected from third party providers | To provide the services you request. See Sections 1 and 2 above | See Section 3 above |
| Internet or other electronic network activity information, including browsing history and search history and interactions with an advertisement. | Information you provide to us; Information we collect automatically | Advertising, website management, analytics. See Sections and 2 above | See Section 3 above |
| Geolocation data that is sufficient to identify a precise physical location. | We do not collect this information. | ||
| Sensory data, such as audio, electronic, visual, or other similar information. | Information you provide to us. | To provide the services you request and customer service. See Sections 1 and 2 above | See Section 3 above |
| Professional or employment-related information | We do not collect this information, but we may receive it if you voluntarily provide it to us. | ||
| Education Information | We do not collect this information, but we may receive it if you voluntarily provide it to us. | ||
| Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Other than in connection with providing our services and using tracking technologies as described in this Privacy Policy, we do not collect this information. |
In the last 12 months preceding the effective date of this Privacy Policy, we have shared (as defined under CCPA) consumers’ personal information in the context of cross-context behavioral advertising. Please see Section 1 and the subsection titled “Targeting/Advertising Cookies” for more information and your opt-out rights.
The sensitive data we collect is used only for a business purpose and not for the purposes of inferring characteristics of a consumer.
You may submit a request via email at privacy@HumeCare.com. If you submit a data subject request, we will ask for your name and email address, and we will endeavor to authenticate your account. We may also require that you submit your request via the Application’s standard authentication procedures (i.e., log on with username and password to submit a request). If this information or these processes are insufficient to verify your identity and assess your privacy request, we may need to ask for additional information. You may also designate an authorized agent to make a CCPA privacy request.
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Hume Care has put in place physical, technical, and administrative safeguards appropriate to the sensitivity of the information we maintain. We review our safeguards regularly and engage independent assessments where appropriate. However, we cannot guarantee that data collected under this Privacy Policy will never be used or disclosed in a manner inconsistent with this Privacy Policy. In the event of a breach of security involving your information, we will notify you as required by applicable law.
Hume Care retains personal information, including sensitive health information in your member and program records, for as long as needed to provide the services, to maintain your program history, and to meet legal, regulatory, and contractual obligations, after which it is deleted or de-identified. You may request deletion at any time as described in Section 4; we will honor the request except where retention is required by a law that applies to Hume Care or is necessary to preserve information for a legal matter. Your clinical record is retained by your Healthcare Provider under the medical-record retention laws that apply to that Healthcare Provider.
Body composition and wellness data you share from Hume Health to Hume Care becomes part of your health record at the time it is incorporated into a clinical encounter. A deletion request submitted to Hume Health for data already incorporated into your Hume Care health record will not cause that data to be deleted from Hume Care's systems. To request amendment or deletion of data within your Hume Care health record, you must submit a separate request directly to Hume Care at privacy@HumeCare.com.
Non-clinical personal information — including account information, cookie data, and usage data that has not been incorporated into a health record — is retained for as long as your account is active or as needed to provide services, and for three years following account termination or the conclusion of your last clinical encounter, whichever is later, unless a longer period is required by law.
Information collected during eligibility screening for users who do not ultimately enroll in a program is retained as clinical intake information for the maximum period permitted by applicable law, consistent with the retention standards described in this section.
De-identified data derived from your information is retained only for as long as necessary to fulfill the research, analytics, or product development purposes for which it was created, after which it is deleted or destroyed.
Our services are intended for use only by adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.
Hume Care’s telehealth programs are designed for adult users, and we do not provide services to minors.
If you are a parent or legal guardian and believe your child under 18 has provided us with personal information without authorization, please contact us at privacy@HumeCare.com.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post those changes on HumeCare.com. When new features that collect additional categories of data are introduced, we will update this Privacy Policy prior to or at the time the features are made available to you.
As Hume Care expands its clinical programs, additional treatment categories may become available to users. These categories may involve the collection of sensitive health data beyond those currently described in this Privacy Policy. We will update this Privacy Policy prior to or at the time any new treatment category is made available, and we will notify you of material changes in accordance with this section. No data collection associated with a new treatment category will occur before the applicable Privacy Policy update is in place.
If you have any questions or comments regarding Hume Care's privacy practices, or to submit a privacy request or complaint, please contact our privacy team at privacy@HumeCare.com or Hume Health Care LLC, 8 The Green, #19007, Dover, DE 19901 Attention: Privacy Team. You also have the right to make privacy requests directly to your Healthcare Provider, as described in its privacy policies.
Hume Care's telehealth services are available only in states where our Healthcare Provider partners are licensed to practice. A current list of available states is maintained at https://app.humecare.com/coverage. Users located in states not currently served will be notified of geographic limitations prior to completing eligibility screening.
If you are an existing Hume Care patient and relocate to a state where Hume Care does not currently operate, we will notify you by email at your last known address. Your health record will be retained in accordance with the data retention periods described in Section 5, but your ability to access ongoing clinical services through Hume Care may be affected until coverage is available in your new state.
Hume Care does not knowingly collect information from individuals outside the United States and is not directed at residents of any other country.