Hume Care

Key Points

Here are some key points — please read the full Terms for complete details:

• Hume Care does not provide medical advice or clinical services. Hume is a technology and administrative services platform only.
• All clinical services, including medical evaluations, prescribing decisions, and ongoing treatment, are provided exclusively by an independent third-party clinical network of independently licensed physicians (the "Clinical Network"), not by Hume.
• To use the Services, you will answer initial screening questions. If you meet eligibility criteria, you will be connected to the Clinical Network for a clinical consultation.
• Your clinical relationship with the Clinical Network is governed by the Clinical Network's own patient agreements and privacy policies — not these Terms. You must separately accept the Clinical Network's agreements before receiving clinical services.
• Hume does not guarantee that you will be prescribed medication or achieve any particular outcome.
• This is a self-pay program. Hume is not enrolled with Medicare, Medicaid, or any insurance program. You are choosing to pay on a cash basis.
• Your membership will automatically renew unless you cancel before your renewal date. You can cancel online at any time in your account settings.
• These Terms contain a binding arbitration clause and class action waiver that affect your legal rights.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and Hume Health Care LLC, a Delaware limited liability company ("Hume," "we," "us," or "our"), governing your access to and use of Hume Care platform and services (the "Services"). As used herein, "Hume Entities" means Hume and its affiliates, parent entities, subsidiaries, and related companies, together with their respective officers, directors, employees, agents, and representatives. All protections in these Terms extend to all Hume Entities, and each Hume Entity may enforce them directly against you.

By creating an account and affirmatively indicating your agreement where prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at /privacy-policy), which is incorporated herein by reference. If you do not agree to these Terms, you must stop using the Services immediately.

We may change these Terms as described in Section 19.

2. Overview of the Services

Hume Health Care LLC is a consumer wellness technology company that operates a technology and administrative services platform only. Hume does not practice medicine, does not employ physicians, does not prescribe medications, and does not dispense drugs. All clinical services — including medical evaluations, prescribing decisions, and ongoing clinical management — are provided exclusively by an independent third-party clinical network of independently licensed physicians (the "Clinical Network").

The Services provide an integrated experience that includes: (a) Hume's wellness platform and mobile application; (b) Hume wellness devices; (c) administrative connection to the Clinical Network; and (d) related non-clinical support services.

Body composition and wellness data collected through Hume devices may be shared with Clinical Network clinicians solely as non-diagnostic, informational context to support your clinical encounter. Hume will share such data with Clinical Network clinicians for this purpose only with your separate consent, which we will request before any such sharing. Such data is labeled "informational only," and the Clinical Network clinician determines, in the clinician's independent judgment, what weight, if any, to give it.

Hume does not control, direct, influence, or participate in any clinical decision-making. All medical advice, treatment recommendations, and prescribing decisions are made exclusively by Clinical Network's independent licensed physicians.

3. Availability and Eligibility

The Services are available only in the United States, and only in states where the Clinical Network maintains licensed physician coverage. Service availability varies by state and is subject to change at any time based on physician licensure, regulatory requirements, and Hume's sole discretion, without prior notice. Current state availability is shown in the Hume Care app before you begin eligibility screening.

To be eligible for the Services, you must: (a) be at least 18 years of age; (b) reside in a state where the Services are available; (c) have access to a compatible device and reliable internet connection; and (d) meet any additional eligibility requirements that we may establish from time to time.

Meeting these eligibility requirements does not guarantee that you will be approved for clinical services or that Clinical Network's physicians will prescribe medications for you. All clinical decisions regarding your suitability for treatment are made solely by Clinical Network's independently licensed physicians based on their medical judgment.

Hume reserves the right to update eligibility requirements at any time without prior notice and to deny access to the Services to any individual for any lawful reason.

4.A. Telehealth Services Disclosure

Telehealth involves the delivery of healthcare services through electronic communications and technology platforms, including video consultations, messaging, and remote monitoring. Telehealth has both benefits and limitations compared to in-person medical consultations.

Hume does not provide medical advice, diagnosis, or treatment. All medical advice and clinical services are provided exclusively by Clinical Network's independent physicians. No physician-patient relationship is created between you and Hume. You may establish a physician-patient relationship with individual physicians within the Clinical Network through the clinical consultation process.

Telehealth consultations are conducted by independently licensed physicians. Service availability varies by location based on physician licensure. Telehealth may not be appropriate for all patients, and in-person evaluation may be recommended in some cases.

Clinical encounter data is governed exclusively by the Clinical Network's own independent privacy practices and policies, available at https://mdintegrations.com/tos#privacy. Hume has no responsibility or liability for the Clinical Network's collection, use, storage, or disclosure of clinical encounter data. Hume's collection and use of information through the platform, including health information you provide to Hume or exchange through the Hume Care app, is governed by Hume's Privacy Policy and, where applicable, its Consumer Health Data Privacy Policy.

By using the Services, you acknowledge and agree that: (a) Telehealth involves the delivery of healthcare services through electronic communications, including video, audio, and messaging, and has inherent limitations compared to in-person care; (b) All telehealth consultations are conducted by the Clinical Network's independently licensed physicians, not by Hume; (c) Service availability varies by state based on physician licensure; (d) The Clinical Network's physicians may determine that telehealth is not appropriate for you and that in-person evaluation is required; (e) No physician-patient relationship exists between you and Hume — any physician-patient relationship is established solely with Clinical Network physicians through the clinical consultation process.

Provider Identity and Credential Disclosure. In compliance with applicable state telemedicine regulations — including the Massachusetts Board of Registration in Medicine Prescribing Practices Policy and Guidelines (Policy 15-05, 2015), the Rhode Island Board of Medical Licensure and Discipline Guidelines for the Appropriate Use of Telemedicine and the Internet in Medical Practice, and the Vermont Board of Medical Practice Policy on the Appropriate Use of Telemedicine Technologies in the Practice of Medicine (2015, as amended) — Hume publicly discloses the identity, licensure, and credential information of physicians available through the Clinical Network.

For a complete provider directory — including each provider's full legal name, license number, license type, and state of licensure — please check /provider-directory

This directory is updated on a rolling basis. Patients have the right to review provider credentials before any clinical encounter and may decline to receive services from any specific provider at any time without affecting their access to the platform. Patients with questions about provider credentials may also contact MDI Medical Group PC at support@mdintegrations.com.

4.B. Telehealth Consent

You understand that Telehealth is a mode of delivering health care services via communication technologies (e.g., internet or cellphone) to facilitate diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care.

By acknowledging your consent to these Terms, you understand and agree to the following:

1. You understand that Junction and affiliate Openloop Healthcare Partners, PC offer Telehealth consultations, which are conducted through videoconferencing, telephonic, and asynchronous technology and my Telehealth provider will not be present in the room with me.
2. You understand there are potential risks to the use of Telehealth technology, including but not limited to, interruptions, delays, unauthorized access, and or other technical difficulties. You understand that either your Telehealth provider or you can discontinue the Telehealth appointment if the technical connections are not adequate for your visit.
3. You understand that you could seek an in-office visit rather than obtain care from a Telehealth provider, and you are choosing to participate in a Telehealth consultation with Junction, an affiliate of Openloop Healthcare Partners, PC, Openloop Healthcare Partners, PC, Openloop Healthcare Partners California, PC, Openloop Healthcare Partners Colorado, PC, Openloop Healthcare Partners New Jersey, PC, Openloop Healthcare Partners Wisconsin SC, Reliant.MD Medical Associates, PLLC, Reliant.MD Medical Associates California, PC, Reliant.MD Medical Associates Colorado, PC, Reliant.MD Medical Associates New Jersey, PC, Reliant.MD Medical Associates Wisconsin, SC, MECNB Physician Services, PC, MECNB Physician Services California, PC, MECNB Physician Services Colorado, PC, MECNB Physician Services New Jersey, PC, and MECNB Physician Services, SC.
4. To protect the confidentiality of your health information, you agree to undertake your Telehealth consultation in a private location, and you understand that your Telehealth provider will similarly be in a private location.
5. You understand that you are responsible for payment of any amounts due and owing resulting from my Telehealth visit.
6. In an emergent situation, you understand that the responsibility of your Telehealth provider may be to direct you to emergency medical services, such as an emergency room.

By acknowledging these Terms, you certify:

• that you have read this form and/or had it explained to me
• that you understand the risks and benefits of a Telehealth appointment
• That you have been given the opportunity to ask questions and that such questions have been answered to your satisfaction.

5. Clinical Services — Clinical Network Patient Agreement and Governance

The clinical services you receive through this platform are provided exclusively by Clinical Network, operating entirely separately from Hume Health Care LLC.

The clinical services relationship between you and the Clinical Network is governed exclusively by Clinical Network's patient agreement, consents, privacy notices, and any other documents required by Clinical Network (collectively, "Clinical Network Documents"), available at https://mdintegrations.com/tos. You must separately accept the Clinical Network Documents before accessing any clinical services.

Consistent with the Vermont Board of Medical Practice Policy on Telemedicine, Clinical Network physicians are required to disclose their identity and credentials to patients at or before each clinical encounter, regardless of how the encounter is delivered. The Clinical Network’s consent and intake process is designed to satisfy this requirement. If a provider’s identity or credentials are not disclosed to you prior to your consultation, you have the right to request that information before proceeding.

Hume is not a party to the Clinical Network Documents and has no responsibility for Clinical Network's clinical services. If Clinical Network's physicians determine you are not a candidate for GLP-1 therapy or any other treatment, that determination is made entirely through Clinical Network's independent clinical judgment, and Hume has no role in such decisions.

By using the Services, you agree to provide truthful, accurate, and complete health information to Clinical Network's physicians. Providing false, misleading, or incomplete health information is a material breach of these Terms and may be illegal under applicable law.

6. Medication and Pharmacy Services

Clinical Network physicians may prescribe two categories of GLP-1 medications:

Branded GLP-1 Medications: FDA-approved branded medications are prescribed by Clinical Network physicians and filled through standard licensed retail or mail-order pharmacies, subject to standard pharmacy terms and conditions.

Compounded GLP-1 Medications: Compounded preparations prescribed by Clinical Network physicians and filled through licensed compounding pharmacies. COMPOUNDED MEDICATIONS ARE NOT FDA-APPROVED AND HAVE NOT BEEN REVIEWED BY THE FDA FOR SAFETY, EFFICACY, OR MANUFACTURING QUALITY. COMPOUNDED MEDICATIONS ARE NOT THE SAME AS, EQUIVALENT TO, OR INTERCHANGEABLE WITH FDA-APPROVED BRAND-NAME MEDICATIONS. If a Clinical Network physician prescribes a compounded medication for you, you acknowledge that: (a) you have read, understand, and acknowledge the foregoing warnings regarding compounded medications, including that they are not FDA-approved and have not been reviewed by the FDA for safety, efficacy, or manufacturing quality; (b) your decision to fill a compounded prescription is voluntary; (c) you will not seek reimbursement from any insurance plan, government healthcare program, or third-party payer for compounded medications under any circumstances; and (d) Hume has made no representations regarding the safety, efficacy, or quality of compounded medications. Compounded GLP-1 medications are available only where a Clinical Network physician independently determines, in their sole clinical judgment, that a compounded formulation is appropriate for you based on your individual clinical circumstances. The eligibility determination for compounded medications is made exclusively by Clinical Network's independently licensed physicians. Hume has no role in and makes no representations regarding any such eligibility determinations.

Hume does not guarantee the availability of any particular medication, prescription approval, or specific pharmacy availability. Availability of GLP-1 medications is subject to change based on applicable law, FDA enforcement, and pharmacy capability.

Pharmacies are solely responsible for compounding, dispensing, and fulfillment. The pharmacy-patient relationship for dispensing purposes is exclusively between you and the dispensing pharmacy; Hume is not a party to that relationship, and no pharmacy-patient relationship exists between you and Hume under any circumstances. Hume is not responsible for pharmacy errors, dispensing issues, medication quality, or fulfillment delays. Hume manages commercial relationships with pharmacy partners for your convenience but does not control pharmacy operations, formulary decisions, dispensing practices, shipping methods, or pricing. Pharmacy availability is subject to change at any time. If your selected pharmacy becomes unavailable, Hume may facilitate connection to an alternative pharmacy partner, but all dispensing decisions remain solely with the pharmacy. Users will be given a choice of pharmacy partners for prescription fulfillment.

7. Financial Responsibility; No Insurance

This is a self-pay program. Your membership fee includes platform access, and Hume collects, as billing agent, the Clinical Network's consultation fee and the cost of any medication prescribed for you and fulfilled through Hume's pharmacy partners. Hume is not enrolled with Medicare, Medicaid, or any other federal or state healthcare program. Neither Hume nor you may receive payment from any government healthcare program for services obtained through this platform. By using the Services, you are choosing to pay on a cash basis outside of any government healthcare program.

Hume may, in its sole discretion, create a separate insurance-assisted track in the future for FDA-approved brand-name medications only. If that happens, it will have a different fee structure, separate terms, and separate disclosures. Hume has no obligation to create or maintain any insurance track and may discontinue it at any time without notice. Compounded medications are permanently excluded from any insurance billing or reimbursement under any circumstances.

Hume collects the consultation and medication portions of the membership fee as billing agent on behalf of the Clinical Network and pharmacy partners. The amounts remitted to the Clinical Network and to the dispensing pharmacy are set by Hume's agreements with them and are itemized at checkout.

Hume is not responsible for any insurer's coverage determination, denial, or reimbursement decision. Nothing Hume does — including any insurance-related administrative services — constitutes a representation that any service is covered or will be reimbursed.

By using the Services, you agree that:

• Under the current self-pay flat-fee membership, you will not seek or accept reimbursement from any health insurance plan or any federal or state healthcare program (including Medicare, Medicaid, TRICARE, or Veterans Affairs benefits) for services or medications obtained through this platform.
• Unless Hume has separately notified you that such application is available for FDA-approved brand-name prescription medications, you will not apply payments made through this platform toward insurance deductibles, out-of-pocket maximums, or other cost-sharing requirements.
• If you are enrolled in Medicare Part D, you may not count payments made through this platform toward True Out-of-Pocket (TrOOP) costs, unless Hume has separately notified you that such application is available for FDA-approved brand-name prescription medications.
• You are solely responsible for all costs associated with the Services.
• The Services are not health insurance or a substitute for health insurance, do not meet any individual health insurance mandate under federal or state law, and cannot replace your relationship with any specialty provider or primary care physician. You should maintain existing health insurance coverage while participating in the program.

8. Membership and Subscription Terms

Your membership is billed as a single subscription price that includes: platform access, mobile app access, device access (if included in your plan), and, where applicable, the Clinical Network's consultation fee and the cost of medication prescribed for you and fulfilled through Hume's pharmacy partners, which Hume collects as billing agent. If Hume establishes an insurance-assisted program track in the future, pricing and inclusions for that track will be disclosed separately. Hume may change what is included in the membership fee for future renewal periods, with at least 30 days' advance notice.

Membership Pricing: Hume offers membership plans at varying billing intervals, including but not limited to monthly, quarterly, semi-annual, and annual terms, at the price displayed at checkout during the sign-up process. The total amount billed for any prepaid term will be disclosed at checkout. Promotional pricing, introductory rates, and plan-specific pricing are governed by the terms disclosed at the time of the applicable promotion or checkout. Hume reserves the right to offer, modify, or discontinue any plan type, pricing tier, or promotional rate at any time in its sole discretion.

Devices may be included with certain membership plans or promotions at no additional cost, or are available for separate purchase. Devices are subject to the terms at https://humehealth.com/pages/terms-of-service.

You must keep your payment information current and accurate at all times. If your payment method fails, Hume may retry the charge. If the charge cannot be processed, Hume may suspend your access to the Services until payment is received. You remain responsible for all unpaid amounts, including any collection costs.

If a Clinical Network physician determines that you are not eligible for any treatment following your initial evaluation, Hume will automatically refund the membership fee you paid for that membership period within 10 business days of the physician's ineligibility determination. If a device was included with your membership, you may keep it or return it at our expense, and the refund will not be reduced. Except as provided in Section 22, this is the only circumstance under which a refund is available under these Terms. All other fees are non-refundable.

Your membership fee includes prescription medication costs where a medication is prescribed by a Clinical Network physician and fulfilled through a licensed pharmacy partner. Certain medications, dosages, formulations, or fulfillment options may carry additional charges outside the membership fee. Hume will disclose any such charge and obtain your express consent before it is charged.

There are no refunds for partially used membership periods. If you purchase any prepaid membership plan and cancel before the end of your paid term, you will retain access to the Services through the end of your paid term, but no pro-rated refund will be provided.

You may cancel your membership at any time via the Account tab on the Web application and navigating to the Subscription section or by contacting support@humecare.com. If you cancel before your renewal date, you will not be charged for the next renewal period.

Hume reserves the right to change pricing at any time in its sole discretion. Price changes will take effect at the start of your next renewal period and will not apply mid-term to any pre-paid membership period. Hume will notify you of any price change, with instructions for cancelling, no less than 7 and no more than 30 days before it takes effect. If you do not wish to accept a price change, your sole remedy is to cancel your membership before your next renewal date.

9. Account Registration and Security

You must create an account to access the Services. You agree to provide accurate, current, and complete information during registration and to update your information as necessary to maintain its accuracy.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not share your account access with any other person or allow anyone else to use your account.

The Services are intended for use only on devices running an unmodified, manufacturer-approved operating system. You agree not to use the Services on devices with modified operating systems (including "jailbroken" or "rooted" devices), as such modifications may compromise the security of your health data and constitute a material breach of these Terms.

You must immediately notify us of any unauthorized use of your account or any other breach of security by contacting support@humecare.com.

10. Privacy and Data

Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated herein by reference and available at /privacy-policy. If you live in a state with a consumer health data law, including Washington and Nevada, our Consumer Health Data Privacy Policy, available at https://app.humecare.com/consumer-health-data-policy, also applies.

Clinical Network maintains its own independent privacy practices and policies governing data from clinical encounters, which are available at https://mdintegrations.com/tos#privacy. Hume makes no representations or warranties regarding Clinical Network's privacy practices and assumes no responsibility for Clinical Network's collection, use, or disclosure of your information.

11. User Content License

You retain ownership of your User Content. "User Content" means health intake information, body composition data, wellness data, app inputs, account information, and any other content you submit through the Services. By submitting User Content, you represent that you have all necessary rights to submit it, it does not infringe any third-party rights, and your submission does not violate any law. You grant Hume a non-exclusive, royalty-free license to use User Content to provide, operate, and secure the Services, and for the other purposes described in, and subject to the choices and consents provided under, our Privacy Policy and Consumer Health Data Privacy Policy. Hume may share User Content with service providers acting on its behalf and, with your consent, with Clinical Network clinicians. This license ends as to any User Content when that content is deleted at your request or under our retention practices, except for information that has been de-identified as described in our Privacy Policy. Hume may access, preserve, and disclose User Content as required by law or for enforcement, safety, or fraud prevention. Hume is not responsible for User Content, including any errors, omissions, or misrepresentations; your rights to access, correct, and delete your information are described in our Privacy Policy.

12. Ownership and License to Use Services

Hume and its licensors own all intellectual property rights in the platform, software, content, and devices. All trademarks, service marks, trade names, and logos appearing in or through the Services are the property of Hume or their respective owners, and no right or license to use any such marks is granted to you, expressly or by implication, without Hume's prior written consent. Subject to these Terms, we grant you a limited, personal, non-commercial, non-transferable, revocable license to access and use the Services for personal use only. If you provide Hume with any feedback, suggestions, ideas, or other input regarding the Services ("Feedback"), you hereby assign to Hume all right, title, and interest in and to such Feedback, and Hume shall be free to use, disclose, reproduce, license, and otherwise exploit such Feedback without restriction or compensation to you. No rights are granted by implication, estoppel, or otherwise beyond those expressly set forth in these Terms, and all rights not expressly granted are reserved by Hume and its licensors.

13. Restrictions on Use

In accessing, using, or attempting to access or use the Services, you agree not to do any of the following, including but not limited to:

• Impersonate any person or entity or misrepresent your identity or affiliation with any person or entity
• Submit false, misleading, or incomplete health information to obtain prescriptions or clinical services
• Engage in any unlawful activity or violate any applicable laws or regulations
• Use automated scraping, bots, spiders, or similar tools without written consent
• Reverse engineer, decompile, or disassemble any part of the Services
• Engage in commercial exploitation, framing, scraping, or creation of derivative works based on the Services
• Create competing products or services using the Services
• Introduce viruses, malware, or other harmful code into the Services
• Harass, threaten, or abuse other users, Clinical Network clinicians, or Hume staff
• Use the Services for any unauthorized commercial purpose
• Attempt to gain unauthorized access to any systems, networks, or other user accounts
• Seek multiple consultations for the same condition to obtain a prescription that was previously denied
• Access or use the Services from outside the United States (if you access the Services from outside the United States, you do so at your sole risk and are solely responsible for compliance with all applicable local laws and regulations)
• Remove, delete, alter, or obscure any trademarks, copyright notices, service marks, or other proprietary rights notices from the Services or any content accessible through the Services
• Use the Services in any manner that exceeds the scope of use granted under these Terms, violates any applicable law or regulation, or is harmful to Hume, the Hume Entities, the Clinical Network, any pharmacy partner, or any other user, or encourage, assist, or enable any other person or entity to do any of the foregoing

14. Code of Conduct

We maintain a zero-tolerance policy for harassment, abuse, or threats directed at Clinical Network clinicians or Hume staff. Prohibited conduct includes verbal/written abuse, threats, discriminatory language, attempting to pressure clinicians for specific prescriptions, and seeking to exploit the consultation process. Hume's determination of what constitutes a violation of this Code of Conduct shall be made in Hume's sole and absolute discretion.

Violation of this code of conduct may result in suspension or termination of your account. If your account is terminated while you are receiving treatment, Hume will notify the Clinical Network so that your treating physician can address continuity of your care. Hume shall have no liability to you or any third party for any termination or suspension of access pursuant to this Code of Conduct. If your access is restricted, you may request medical records through Clinical Network's portal.

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HUME AND THE HUME ENTITIES DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OF DATA, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY, AND SYSTEM INTEGRATION, TO THE FULLEST EXTENT PERMITTED BY LAW.

HUME DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES, MALWARE, CYBERATTACKS, OR OTHER HARMFUL COMPONENTS. HUME DISCLAIMS ALL LIABILITY FOR ANY DELAYS, FAILURES, INTERRUPTIONS, OR CORRUPTION OF DATA OR CONTENT TRANSMITTED IN CONNECTION WITH THE USE OF THE SERVICES, TO THE FULLEST EXTENT PERMITTED BY LAW.

BODY COMPOSITION MEASUREMENTS, WELLNESS METRICS, AND OTHER DATA GENERATED BY HUME DEVICES AND THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND WELLNESS PURPOSES ONLY. HUME MAKES NO WARRANTY THAT SUCH DATA IS CLINICALLY ACCURATE, COMPLETE, OR SUITABLE FOR ANY MEDICAL PURPOSE. NO BODY COMPOSITION OR WELLNESS METRIC GENERATED BY THE SERVICES SHOULD BE RELIED UPON FOR MEDICAL DIAGNOSIS, TREATMENT, OR ANY CLINICAL DECISION-MAKING. TO THE FULLEST EXTENT PERMITTED BY LAW, HUME DISCLAIMS ALL WARRANTIES REGARDING THE ACCURACY, PRECISION, OR CLINICAL RELIABILITY OF ANY DATA GENERATED BY HUME DEVICES OR THE SERVICES.

HUME SPECIFICALLY DISCLAIMS ALL WARRANTIES REGARDING CLINICAL SERVICES PROVIDED BY THE CLINICAL NETWORK, INCLUDING BUT NOT LIMITED TO ANY WARRANTY AS TO CLINICAL OUTCOMES, WEIGHT LOSS RESULTS, PRESCRIPTION APPROVAL, MEDICATION SAFETY, EFFICACY, OR AVAILABILITY, TO THE FULLEST EXTENT PERMITTED BY LAW.

HUME DISCLAIMS ALL WARRANTIES AS TO THE CLINICAL NETWORK, PHARMACY PARTNERS, OR OTHER THIRD-PARTY SERVICE PROVIDERS, TO THE FULLEST EXTENT PERMITTED BY LAW. HUME DOES NOT GUARANTEE THAT YOU WILL BE PRESCRIBED MEDICATION, ACHIEVE ANY PARTICULAR WEIGHT LOSS OUTCOMES, OR THAT ANY PARTICULAR MEDICATION WILL BE AVAILABLE.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HUME OR THE HUME ENTITIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT HUME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

HUME'S AND THE HUME ENTITIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL AMOUNT PAID BY YOU TO HUME FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

HUME AND THE HUME ENTITIES HAVE NO LIABILITY FOR ANY ACTS, ERRORS, OMISSIONS, OR CLINICAL DECISIONS OF CLINICAL NETWORK PHYSICIANS OR PHARMACY PARTNERS — INCLUDING MEDICATION SAFETY, EFFICACY, ADVERSE REACTIONS, SIDE EFFECTS, DRUG INTERACTIONS, ALLERGIC REACTIONS, OR DISPENSING ERRORS FOR ANY COMPOUNDED OR BRANDED MEDICATION. HUME'S COMMERCIAL RELATIONSHIPS WITH PHARMACY PARTNERS CREATE NO DUTY OF CARE, OVERSIGHT OBLIGATION, OR LIABILITY REGARDING MEDICATION SAFETY, QUALITY, OR ADVERSE EVENTS. PHARMACY DISPENSING RECORDS ARE MAINTAINED EXCLUSIVELY BY THE DISPENSING PHARMACY, NOT HUME, AND HUME HAS NO LIABILITY ARISING FROM ANY PHARMACY'S RECORDKEEPING.

THESE LIMITATIONS ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES, AND HUME WOULD NOT HAVE PROVIDED THE SERVICES ABSENT SUCH LIMITATIONS.

17. Indemnification

You agree to indemnify, defend, and hold harmless Hume Health Care LLC and all Hume Entities (affiliates, parent companies, subsidiaries, officers, directors, employees, agents, and licensors) from any and all claims, demands, losses, costs, expenses (including reasonable attorneys' fees), damages, and liabilities arising out of or relating to your breach of these Terms, your violation of law, or your misconduct in connection with the Services, as further described below.

Hume reserves the right, at its own expense, to assume exclusive control of the defense and settlement of any matter subject to indemnification by you. You shall not settle any such matter without Hume's prior written consent. Hume's assumption of defense does not relieve you of your indemnification obligations. You agree to cooperate fully with Hume in the defense of any claim, including providing access to relevant information and witnesses, at your own expense.

The foregoing indemnification obligations apply to claims arising out of or relating to:

• Your breach of these Terms
• Your misuse of the Services or devices
• Your submission of false or misleading health information
• Your violation of any applicable law or regulation
• Any claim that your User Content violates or infringes upon the rights of any third party
• Your interactions with the Clinical Network or pharmacy partners resulting from your conduct
• Any use of your account by you or by anyone to whom you gave access that violates these Terms

18. Third-Party Services and Links

The Clinical Network and pharmacy partners are independent third-party service providers. The clinical services relationship is governed by the Clinical Network Documents, not these Terms. Hume is not responsible for the acts, omissions, clinical decisions, or services of the Clinical Network or pharmacy partners. Clinical Network physicians exercise independent professional medical judgment entirely outside of Hume's direction or control. Hume's commercial relationships with the Clinical Network and pharmacy partners do not create any responsibility, liability, agency relationship, joint venture, partnership, or employment relationship between Hume and those parties, and Hume derives no duty of care, oversight obligation, or liability from such relationships.

The Services may contain links to third-party websites, applications, or services. Hume is not responsible for the content, privacy practices, terms of service, or availability of any third-party services. The inclusion of any link to, or reference to, any third-party website, application, or service does not imply Hume's endorsement of, affiliation with, or sponsorship of such third-party service or its operators. You access any third-party services entirely at your own risk.

Hume is not responsible for the acts or omissions of the Clinical Network or any pharmacy partner. Any dispute, controversy, or claim between you and the Clinical Network or any pharmacy partner concerning their services is solely between you and that party, and Hume has no obligation to participate in it. You agree not to bring a claim against any Hume Entity based solely on the acts or omissions of the Clinical Network or a pharmacy partner.

19. Changes to Terms and Services

We may modify these Terms at any time in our sole discretion. Hume will provide notice of material changes by email to the address on file or by notice in the mobile application, and may also post changes to the Services or the website. Changes will take effect on the date specified in the notice, which for material changes will be at least 30 days after we notify you by email or in the app. Changes required by law, regulation, or court order, or necessary to address an urgent security or safety issue, may take effect immediately. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. No change will expand the ways Hume uses or shares your health information without your consent. If you do not agree with any changes, your sole remedy is to discontinue use of the Services.

We may modify, suspend, or discontinue the Services or any portion thereof at any time with or without notice. Hume shall have no liability to you or any third party for any modification, suspension, or discontinuance of the Services or any portion thereof.

20. Governing Law

This Agreement shall be governed by and construed in accordance with the substantive law of the State of New York, without giving effect to its conflict of law principles.

21. Dispute Resolution

Any legal or equitable dispute, claim, or controversy arising from or relating to these Terms or the breach, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability, shall be finally resolved exclusively by binding arbitration through the platform provided by New Era ADR, Inc. (https://app.neweraadr.com/) (the "New Era Platform") in accordance with its rules and procedures for "Virtual Expedited Arbitrations" by a professional Neutral with relevant experience (the "Neutral"). The Neutral shall be chosen in accordance with the rules and procedures of the New Era Platform. The parties will bear costs as provided for in accordance with the rules and procedures of the New Era Platform. The prevailing party may be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys' fees and all other expenses) incurred in connection therewith, at the Neutral's discretion. Judgment on the arbitration award may be entered in any court having jurisdiction.

A party shall initiate an arbitration through New Era ADR at https://app.neweraadr.com. The contact information for Hume shall be support@myhumehealth.com and for you it shall be the last known email address. For more information on initiating disputes please go to New Era ADR's Virtual Arbitration Help Center. For support when initiating a dispute please contact support@neweraadr.com.

22. Termination

We may terminate or suspend your access to the Services at any time, with or without cause and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, submission of false health information, fraud, harassment, illegal activity, or any other reason at our sole discretion. If we terminate a prepaid membership without cause, we will refund the unused portion of your prepaid fee. If we terminate your access while you are receiving treatment, we will notify the Clinical Network so that your treating physician can address continuity of your care. Except for the refund described above, Hume shall have no liability to you or any third party for any termination or suspension of your access to the Services, regardless of the reason for such termination or suspension. The following provisions shall survive any termination or expiration of these Terms: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law and Dispute Resolution; Privacy and Data; User Content License; and any other provisions that by their nature should survive termination.

You may terminate your use of the Services by ceasing use and canceling your subscriptions.

Medical Records. Your medical records from clinical encounters are maintained exclusively by the Clinical Network, not by Hume. For access to such records, you must contact the Clinical Network directly through Clinical Network's own processes and portals. Hume does not maintain, control, or have access to your medical records, and Hume has no obligation to maintain, produce, or provide access to such records.

Pharmacy Records. Dispensing records, prescription history, and other pharmacy records from your prescription fulfillment are maintained exclusively by the dispensing pharmacy, not by Hume. For access to pharmacy records, you must contact the dispensing pharmacy directly. Hume does not maintain, control, or have access to any pharmacy dispensing records, and has no obligation to maintain, produce, or provide access to any such records.

23. Communications by Text and Email

Hume (and, separately, the Clinical Network) will send you account, appointment, clinical, and billing communications by email and, if you provide your mobile number and consent, by text message. Marketing text messages will be sent only if you separately agree to receive them by checking an unchecked box at sign-up; that agreement is not a condition of any purchase.

You may stop text messages at any time by replying "STOP" or by any other reasonable means, and we will honor your request within ten business days; if you stop service texts, we will send account and billing communications by email. You may opt out of marketing emails by following the unsubscribe link in each email.

Standard message and data rates may apply.

24. Open Payments Database Notice

The federal Physician Payments Sunshine Act requires manufacturers of drugs, devices, biologics, and medical supplies to report certain payments and other transfers of value to physicians and teaching hospitals. Information about such payments is published in a searchable database on the Centers for Medicare & Medicaid Services website at https://www.cms.gov/OpenPayments. Note that Clinical Network's physicians may be searchable in this database.

25. State-Specific Disclosures and Rights

A. Weight Loss Consumer Rights (Florida)

B. Medical Board Complaint Information

The following information is provided pursuant to applicable state telehealth and medical practice disclosure requirements:

C. California Residents

If you are a California resident, you have the right to file a complaint with the California Department of Consumer Affairs Consumer Information Division at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

This section is subject to periodic update as Hume expands operations to additional states or as applicable state laws change. Certain states may impose requirements on telehealth service providers, weight loss programs, or health data processors that supplement or differ from those set forth in these Terms, and state-specific disclosures, notices, or rights may be made available through Hume's website, Privacy Policy, or upon request to support@humecare.com. Hume makes no representation that the disclosures in this section are exhaustive of all applicable state disclosure requirements. Hume's failure to include any specific state law disclosure in these Terms does not waive any of Hume's rights under these Terms, does not constitute an admission that any particular state law applies to Hume or the Services, and does not create any obligation on Hume's part beyond what is expressly required by applicable law.

26. Miscellaneous

No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

No Agency or Partnership. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Hume, between Hume and the Clinical Network, or between Hume and any other third-party service provider.

Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms freely in connection with any merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Hume regarding the Services and supersede all prior agreements and understandings.

Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.

Force Majeure. Hume shall not be liable for any delays or failures resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, pandemic or public health emergency, epidemic, war, invasion, hostilities, terrorist attack, civil unrest, government action or regulation, changes in law or regulatory requirements (including FDA enforcement actions affecting compounded medications or drug shortage determinations), embargo, labor disputes or strikes, internet or telecommunications failures, power outages, denial of service attacks or other cyberattacks, failures of third-party service providers (including the Clinical Network and pharmacy partners), or any other event beyond Hume's reasonable control. During any force majeure event, Hume's obligations under these Terms shall be suspended to the extent that performance is prevented or delayed by such event. Hume shall have no obligation to provide refunds, credits, or other compensation for any period during which the Services are disrupted or unavailable due to a force majeure event.

Remedies. You agree that any violation, or threatened violation, of these Terms may cause irreparable and unquantifiable harm to Hume and the Hume Entities for which monetary damages would be an inadequate remedy. Accordingly, either party may seek temporary injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. These remedies are cumulative and in addition to any other rights and remedies available to either party at law or in equity.

Construction. This Agreement shall be construed as having been drafted jointly by the parties, and no rule of construction or interpretation requiring construction against the drafter shall apply to the interpretation or enforcement of these Terms.

Export Control. You may not use, export, or re-export the Services or any component thereof in violation of applicable United States export laws and regulations, including but not limited to the Export Administration Regulations and the regulations of the U.S. Department of Treasury Office of Foreign Assets Control. By using the Services, you represent and warrant that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Non-Discrimination. The Services are provided without regard to race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or veteran status.

New York and New Jersey Notice: Consumers residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from Hume Care for their laboratory tests.

27. Contact Information

If you have any questions about these Terms or the Services, please contact us at:

support@humecare.com
Hume Health Care LLC, 8 The Green, #19007, Dover, DE 19901